If anyone in your property has been in close contact with someone who has a suspected or confirmed case of Coronavirus (COVID-19) unfortunately our engineer will be unable to attend at this time.
This will also apply if someone at your property is self-isolating due to the current government advice and guidelines.
We advise you to book a repair once your isolation period has ended.
It is important to minimise the risk to you and to our engineers, our engineers may request to work in isolation following the social distancing guidelines, in which case they will discuss this with you when they attend your property.
If you feel you need to change or cancel an appointment or if anything changes between now and our engineers visit, please let us know as soon as possible by calling 018956 73561 or 0800 018956 quoting your booking reference number.